Murali Manohar B

Department of General Management

VIT Business School

Vellore Campus

Gk kundu

J bairi

Vellore Institute of Technology (VIT) is a private university located in&nbsp;Tamil Nadu, India. Founded in 1984, as Vellore Engineering College, the institution offers 20 undergraduate, 34 postgraduate, four integrated and four research programs. It has campuses in Vellore, Amravati, Bhopal and Chennai.

VIT is one of the top ranked private universities in India according to NIRF, THE and QS Rankings.&nbsp;Govt. of India has recognized&nbsp;VIT, Vellore as an&nbsp;Institution of Eminence. This has allowed VIT to take independent quality initiatives and move up in world ranking.

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VIT University

A comparison of lean and CMMI for services (CMMI‐SVC v1.2) best practices

Asian Journal on Quality

Purpose – The purpose of this study is to capture the perception of the IT support service practitioners regarding the applicability of the lean practices and prioritize them after analyzing the gaps with respect to current usage and importance from practitioners’ perspective. Design/methodology/approach – It involved development of an instrument to capture the perceptions of the IT support service practitioners. The data collected was quantitatively analyzed by using statistical techniques and it involved testing of the hypotheses. Findings – The study conducted a gap analysis on the perceived current usage of the lean practices versus the perceived ideal usages of the lean practices from practitioners’ perspective. The gap analysis report revealed that gaps of all practices are not same from the practitioners’ viewpoint. This gap analysis was useful for prioritizing of the practices and resource allocation. Originality/value – This study was conducted in a relatively new domain, where mature empirically based studies are scarce. This study set out to determine the practitioners’ perception of the applicability of lean practices in IT support service organizations. It provides a sound basis for further research on lean implementation in IT support service area. © 2016, © Emerald Group Publishing Limited.

VINE Journal of Information and Knowledge Management Systems

Prioritizing lean practices for implementation in IT support services

Purpose – The purpose of this paper is to present research that was conducted with an objective to conceptualize and develop an instrument for the measurement of the perception of IT support service practitioners about the applicability of lean concepts in IT support services. Design/methodology/approach – Scale items were identified from current literature and the survey instrument was used to collect data from IT support service practitioners. The constructs’ measurement models were tested and the scale was validated by using statistical tools. Findings – The results of the study indicate that the operational measures developed here satisfy the criteria for unidimensionality, reliability and validity. Research limitations/implications – While selecting and excluding measurement items for the survey, the researchers have followed established principles of survey research; but it may have been affected by the personal bias of the author. The sample for the survey was drawn from IT support service companies located in India, thus the results are generalizable only to the extent that these businesses represent the population of all businesses. Another limitation is that no prior survey/case studies were carried out to collect IT service practitioner’s perception about the applicability of lean practices. Originality/value – This paper provides a new measurement instrument for measuring the applicability of lean practices in IT support service environment. © Emerald Group Publishing Limited.

Journal of Enterprise Information Management

A scale for measuring the applicability of lean practices in IT support services

Leveraging Lean in Healthcare

Appendix 2. Lean Formulas

Process Implementation Through 5S

Get a Team

Indian Journal of Commerce & Management Studies

A REVIEW OF EMPIRICAL STUDIES IN INTELLECTUAL CAPITAL AND FIRM PERFORMANCE

Journal of Parkinson's Disease

Abstracts of the 4th World Parkinson Congress, September 20–23, 2016, Portland, OR, USA

Practical Support for CMMI-SW Software Project Documentation Using IEEE Software Engineering Standards

CMMI-SW Level 2 Support

Journal	Asian Journal on Quality
Publisher	Emerald
ISSN	1598-2688
Open Access	0