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Citizenship performance: a study using Coleman and Borman’s model and validation of the scale
Anita Mohan,
Published in Emerald
Volume: 51
Issue: 2
Pages: 53 - 63
Purpose: The purpose of this paper is to give prominence and further understand the Coleman and Borman (2000) citizenship performance model. This study also aims to determine and validate the scale formed from the behaviour statements defined by Coleman and Borman in the Indian context by using standard validating measures. Design/methodology/approach: The citizenship performance construct was measured and validated with a sample of 150 employees working in the IT/ITES sector in Chennai, India. Exploratory and confirmatory factor analyses were performed on the 27 behavioural statements proposed by Coleman and Borman (2000), which were converted into a five-point Likert scale. Findings: This paper proposes that citizenship performance can be reliably measured by the 17 items which are based on the 27 citizenship performance behaviour (CPB) statements provided by Coleman and Borman. In addition, it also confirms that citizenship performance is a second-order multi-dimensional construct. Research limitations/implications: An acceptable but constrained sample was used in this study. The sample frame was limited to the IT/ITES sector in Chennai, a city in Tamil Nadu, India, to minimise cultural influences on the study. Originality/value: This paper bridges and backs the conceptualisation of the Coleman and Borman (2000) model and the validation of a questionnaire based on their proposed set of CPB statements in the Indian context. This helps to measure the model with its intended questionnaire rather than borrowing items from other scales measuring other dimensions of the OCB domain. © 2019, Emerald Publishing Limited.
About the journal
JournalIndustrial and Commercial Training
Open Access0