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Information systems software quality: An overview
Published in IAEME Publication
Volume: 8
Issue: 9
Pages: 205 - 225
The International Organization for Standardization (ISO 8402)[1] defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs (of its users)." However, Harry and Schroeder [2] define it as a state in which value entitlement is realized for both the customer and provider in every aspect of the business relationship. ©IAEME Publication .
About the journal
JournalInternational Journal of Mechanical Engineering and Technology
PublisherIAEME Publication