The emotional competence can be regarded as an important personal resource in service work because it moderates the relationships between work characteristics, employee engagement, and outcome variables like job satisfaction and Attrition. The objective of this research was to explore the antecedents and consequences of employee engagement and job satisfaction - leading to attrition among the knowledge workers in the Business process outsourcing (BPO) companies of information technology enabled service sector (ITES sector). The antecedents were the attributes of employee engagement. The consequences were job satisfaction, intention to quit and attrition. © IAEME Publication.