The growth of successful organisation is determined by the employee's performance and their achievements towards organisation goals. Strategic human resource function plays an important role for organisation performance and individual performance which paves way for job satisfaction. The researcher has identified employee's poor performance due to job dissatisfaction. Need of management support is an essential criteria for employees job satisfaction which pull down labour turn over in the organisation. In this regard, the study is conducted for 100 customer service agents of a manpower agency at Chennai International Airport by distributing well-structured questionnaire. The researchers found that the organisation treats the employees differently based upon the gender, age, designation and working experience. Investigating the results of the findings would trace out the various ways to perform better and suggestions given for the steps to be taken for converting an ordinary employee to sustained and satisfied employee. Copyright © 2017 Inderscience Enterprises Ltd.