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The Role of ICTs in Knowledge Management (KM) for Organizational Effectiveness
, Rita S, Vivek M.
Published in Springer Berlin Heidelberg
2012
Volume: 270 CCIS
   
Issue: PART II
Pages: 542 - 549
Abstract

Knowledge Management (KM) has become the key factor for the success of all organizations. ICTs are technologies which facilitate the management to share knowledge and information. Thus, ICTs have a prominent role on Knowledge Management initiatives. In the current business environment, the implementation of Knowledge Management projects has become easier with the help of technological tools. The value of Knowledge Management is more when made available to the right people at the right time. Thus, knowledge sharing is facilitated through information and communication technologies including computers, telephones, e-mail, databases, data-mining systems, search engines, video-conferencing equipment and many more. The purpose of this study is to identify the significant role of information and communication technologies (ICTs) in Knowledge Management (KM) initiatives that lead to organizational effectiveness. This paper moves towards an understanding of the overall importance of ICTs to knowledge management that paves way to achieve organizational effectiveness. Finally, an integrated model linking ICTs, Knowledge Management processes and organizational effectiveness is done and thereby the relationship between ICTs and KM processes is conceptualized.

About the journal
JournalData powered by TypesetCommunications in Computer and Information Science Global Trends in Information Systems and Software Applications
PublisherData powered by TypesetSpringer Berlin Heidelberg
ISSN1865-0929
Open Access0