Vellore Institute of Technology (VIT) is a private university located in&nbsp;Tamil Nadu, India. Founded in 1984, as Vellore Engineering College, the institution offers 20 undergraduate, 34 postgraduate, four integrated and four research programs. It has campuses in Vellore, Amravati, Bhopal and Chennai.

VIT is one of the top ranked private universities in India according to NIRF, THE and QS Rankings.&nbsp;Govt. of India has recognized&nbsp;VIT, Vellore as an&nbsp;Institution of Eminence. This has allowed VIT to take independent quality initiatives and move up in world ranking.

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VIT University

The emotional competence can be regarded as an important personal resource in service work because it moderates the relationships between work characteristics, employee engagement, and outcome variables like job satisfaction and Attrition. The objective of this research was to explore the antecedents and consequences of employee engagement and job satisfaction - leading to attrition among the knowledge workers in the Business process outsourcing (BPO) companies of information technology enabled service sector (ITES sector). The antecedents were the attributes of employee engagement. The consequences were job satisfaction, intention to quit and attrition. © IAEME Publication.

Department of Commerce

School of Social Sciences & Languages

Vellore Campus

International Journal of Mechanical Engineering and Technology

The attributes of employee engagement and job satisfaction as the perceived regulator on attrition among the information technology workers

VIT Unitversity

The Anthropologist

A Comprehensive Study of Ecofeminism

The emotional competence can be regarded as an important personal resource in service work because it moderates the relationships between work characteristics, emotional dissonance, and outcome variables like job satisfaction and Attrition. The objective of this research was to explore the antecedents and consequences of emotional dissonance-leading to attrition among the knowledge workers in the Business process outsourcing (BPO) companies of information technology enabled service sector (ITES sector). The antecedents were the positive and negative attributes of emotional dissonance. The consequences of emotional dissonance were job satisfaction, intention to quit and attrition. From the survey conducted it was found that the Emotional dissonance acts as regulator on the intention to quit and influences the decision leading to attrition as well as job performance. © Serials Publications.