Vellore Institute of Technology (VIT) is a private university located in&nbsp;Tamil Nadu, India. Founded in 1984, as Vellore Engineering College, the institution offers 20 undergraduate, 34 postgraduate, four integrated and four research programs. It has campuses in Vellore, Amravati, Bhopal and Chennai.

VIT is one of the top ranked private universities in India according to NIRF, THE and QS Rankings.&nbsp;Govt. of India has recognized&nbsp;VIT, Vellore as an&nbsp;Institution of Eminence. This has allowed VIT to take independent quality initiatives and move up in world ranking.

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VIT University

The perception which the Healthcare sector has about his functioning is completely different from the other sectors. The view of the quality of services provided by healthcare is concerned about the patient satisfaction about the service provided to them rather than then assessing the kind of service provided to the patient. The end –users view on quality deals with accepted impact when they choose on Medical practitioners. The clients are more interested in knowing the capability of medical practitioners to provide remedy for their illness in an affordable cost. The patients wish to select the hospital has prominent effect on the views on Quality. Patients complete gratification and faithfulness about private healthcare provider plays a significant role in understanding the quality of the service. Additionally, client’s inability to measure the clinical standards where each hospital possesses different professional conditions and services like medical specialist knowledge, General physician potential to find out the disease. The Quality of the serviceable aspects are easily judged by the clients when compared to the professional aspects as claimed by experimental studies. Quality is seen and defined as assessment technique in which there is a comparison between his/her requirements and his/her views on service provided by customer. There is numerous advantages in evaluating Quality in Medical sector. It creates awareness among the customer to take prior decision in choosing healthcare provider and medical practitioner. Evaluating the quality also useful for Hospitals.

Department of Commerce

School of Social Sciences & Languages

Vellore Campus

VIT Business School

Chennai Campus

Fulltext

International Journal of Online and Biomedical Engineering (iJOE)

A Study on Service Quality of a Health Care Organization

India is one of the leading economies in the world in terms of trade on various goods and services. The traditional Indian goods were demanded more at the global level. India is the leading producer of many goods and among these goods, tea is one of the consumable beverages produced at the large scale. India is one of the leading producers, exporter and consumers of tea in the world. India was once the leading producers and exporter of tea in the world. The trend has changed now. India lost its place to China. The share of India's tea production and export has been declining over the years. The present research has taken up this issue to analyses the status of India in the world tea economy. The present study is based on the secondary data for analysis. The study covers the period of 14 years from 2001 to 2014. The research has used econometric and statistical tools for analysis. The study found that India's contribution towards the world tea production and tea export has not increased significantly over the years;the area under tea cultivation in India has not increased in par with the area under tea cultivation in the world. The study suggests that there is a need for increase in the production of tea through increase in area under tea cultivation, export of tea should be increased and import of tea should be decreased to preserve the valuable foreign exchange reserve and there is an urgent need for creating awareness among the people about the health importance of tea.

Department of Social Sciences

International Journal of Applied Business and Economic Research

The problems and prospects of indian tea industry - An analysis